How Can We Help Today?
Owned and operated by Broken R Bar Ranch LLC, our team is ready to answer questions about massage chairs, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different model?
If the product is within our 30-Day Returns window and meets the return conditions, we are happy to help arrange an exchange. Contact us and we will walk you through the process.
How do I choose the right massage chair or sauna for my space?
Consider the dimensions of your room, the features that matter most to you, and how frequently you plan to use the product. Our team can help you compare models so you find the right fit for your home.
Do your cold plunges and infrared saunas require special electrical setups?
Electrical requirements vary by model. Each product page lists the specific voltage and outlet type needed. If you are unsure about your home's setup, we recommend consulting a licensed electrician before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within one business day so you are never left waiting.
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Curated Selection
Every massage chair, sauna, cold plunge, and red light panel is selected for quality materials and thoughtful design.
30-Day Returns
Shop with confidence knowing eligible products can be returned within 30 days per our Return Policy.
